Returns & Exchanges

At Mous, we stand by the quality of our products and offer a 30-day return window for all items in their original packaging. Whether you need a different style or a full refund, our streamlined process ensures your satisfaction is our top priority.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original Mous packaging and include all accessories to ensure your return is eligible for a full refund.

3

Affix the Shipping Label

Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing